Effective Date: 02/16/2026
At JMC Intl, we want you to be completely satisfied with your purchase. If you are not happy with your order, our refund and returns policy outlines your options.
1. Returns
You may return most items within 30 days of delivery for a refund or exchange.
Items must be unused, in original packaging, and in the same condition as received.
To start a return, please contact our support team at support@jmcintl.com or 631-456-3716.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7–10 business days.
Shipping costs are non-refundable, unless the return is due to our error or a defective product.
3. Exchanges
If you receive a defective or incorrect item, we will gladly exchange it for the correct item at no extra cost.
Contact us within 14 days of receiving the product to arrange an exchange.
4. Non-Returnable Items
The following items cannot be returned:
Custom orders or personalized products
Products damaged due to misuse, neglect, or improper installation
5. Shipping Returns
Customers are responsible for return shipping unless the item is defective or shipped in error.
We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Contact Us
If you have questions about returns or refunds, reach out to us:
Address:
1930-12 Veterans Memorial Hwy
Islandia, NY 11749
Email:
support@jmcintl.com
Phone:
631-456-3716